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We go far beyond simple positive/negative sentiment. Our AI analyzes every piece of feedback across multiple dimensions grounded in decades of I/O psychology research — so you get insights that are actually useful.
Most feedback tools give you a thumbs up or thumbs down. VentBox gives you a complete picture across seven dimensions — because "negative" could mean frustration, burnout, or someone about to quit. Each requires a different response.
Emotional Tone
8 distinct emotions
Intensity
How strongly felt (1-5)
Actionability
Can you act on it? (1-5)
Risk Detection
Flight risk, burnout, legal
Every piece of feedback is classified into one of 5 research-backed pillars, then further into 13 specific sub-categories. This taxonomy is grounded in Herzberg's Two-Factor Theory, the Job Demands-Resources model, and Gallup's Q12 framework.
The basics every employee needs to do their job well.
Resources & Tools
"I don't have the software I need to do my job"
Role Clarity
"I'm not sure what success looks like in my role"
Basic Fairness
"Policies are applied inconsistently across teams"
The quality of human connections at work.
Manager Support
"My manager is unavailable when I need guidance"
Peer Collaboration
"There's conflict between teams that slows us down"
Belonging & Inclusion
"I don't feel like my voice matters in decisions"
Opportunities to develop, contribute, and feel valued.
Career Development
"There's no clear growth path for me here"
Meaningful Work
"I can't see how my work impacts the bigger picture"
Recognition & Achievement
"My achievements go unnoticed by leadership"
Balance between demands and wellbeing.
Workload & Pace
"I'm overwhelmed and we're understaffed"
Work-Life Balance
"There's an expectation to be available after hours"
Compensation & Benefits
"Pay doesn't reflect the work we put in"
Where the company is headed and how it gets there.
Leadership & Vision
"Company direction feels unclear to most of us"
Change & Agility
"Too many pivots — we can't keep up with changes"
Company Culture
"The culture we talk about doesn't match reality"
"Negative" isn't one emotion. Someone who's frustrated needs a different response than someone who's resigned. We detect the specific emotional tone behind each piece of feedback.
Frustration
Something is broken but fixable
Anxiety
Worried about the future or capability
Resignation
Disengaged and hopeless — high flight risk
Anger
Upset about treatment, fairness, or respect
Enthusiasm
Positive energy, excitement, pride
Confusion
Seeks clarification or understanding
Appreciation
Gratitude and positive recognition
Apathy
Detached and indifferent
Intensity (1-5)
How strongly the employee feels about this. A 1 is a mild preference; a 5 is a breaking point.
Constructiveness (1-5)
Does the feedback contain actionable suggestions, or is it pure venting? Both matter — but you respond differently.
Actionability (1-5)
Can someone act on this immediately, or does it need investigation first?
VentBox automatically flags feedback that signals potential risks — before they become resignations, lawsuits, or burnout cases.
Detects resignation tone, mentions of job searching, growth frustration combined with negative emotion — signals someone may be about to leave.
Identifies workload complaints combined with exhaustion language, cynicism, and low-support signals — the hallmarks of the JD-R burnout model.
Flags mentions of harassment, discrimination, safety violations, or retaliation — issues that need immediate HR and legal attention.
Every piece of feedback gets a priority level and a routing suggestion — so the right person sees it at the right time.
Requires immediate attention — high intensity, resignation, or legal flags
Important and actionable — burnout signals or org-wide impact
Moderate concern affecting a team — worth addressing soon
Mild feedback, individual scope — informational value
Based on the feedback category, our AI suggests who should act on it:
All analysis happens on the feedback text only. We never collect, store, or process any personally identifiable information. The feedback database has no user ID column — by design, not by policy. Your team's identity is architecturally protected.
Create a free space, collect feedback from your team, and let our AI reveal what they're really saying.
Create a Free Space